Diffuse the situation: Using conversation to build empathy and trust with the public (Alliance Research and Training)
Join us to discuss positive, empathy-driven techniques to improve communication with your library patrons. In this webinar, we will identify common conversation types, how to prepare for and plan conversations addressing various issues, strategies for using positive language to guide conversations, and how to use empathy-driven approaches to gain greater understanding and build trust with patrons.
For more information and to register, visit: https://allianceresearchco.org/
- Thursday, November 30, 2023
- 5:00pm - 6:00pm
- Time Zone:
- Eastern Time - US & Canada (change)